Terms and Conditions

Table of Contents

1. Introduction
2. About TransitPay
3. General Provisions
4. Registration
5. Service Terms
6. Payment Terms
7. Service Delivery Terms
8. Cancellation and Refund Policy
9. Liability
10. Privacy
11. Prohibited Activities
12. Changes
13. Governing Law and Dispute Resolution
14. B2B eSIM Partnership Terms

1. Introduction

Welcome to TransitPay. These Terms and Conditions govern your (“you”, “user”) use of TransitPay’s website and mobile/web application. TransitPay is a digital platform that helps users pay for international road services (including insurance, parking, transit fees, and related services) through partner providers.

• Account – a user profile created after registration.
• Provider – a registered partner organization providing services through TransitPay.
• User – a person who has created an account and uses TransitPay services.
• Service Order – a request to arrange the selected service, submitted through the application.
• Application – TransitPay mobile or web application.

2. About TransitPay

TransitPay is a digital platform that unites users and service providers in one ecosystem for road and mobility services.

Contact email: [email protected]

3. General Provisions

Please review this document before registering in the application. By registering, you confirm that these Terms and Conditions apply to you. If you do not agree with these terms, do not register or use the application.

4. Registration

Registration is required to use TransitPay services. To register, select “Login”, then “Register”, and complete the registration form.

An eSIM can be purchased without registration. In this case the buyer provides only an email address, to which the eSIM installation links and a personal link to the order page are sent. By pressing “Pay”, the buyer confirms being of legal age and accepting these Terms and Conditions and the Privacy Policy. The buyer is responsible for the correctness of the email address and does not share the order link with third parties.

The form may request personal information such as first name, last name, and for legal entities also company name, plus email, phone number, and password. Before completing registration, the user must confirm legal age and acceptance of these Terms and Conditions.

Registration may also be available through third-party identity providers (for example, Apple or Google), where supported.

By registering, the user confirms that information provided is complete and accurate, and agrees to keep account credentials confidential.

By accepting these Terms during registration, the user agrees to the procedure for authorizing payment of traffic fines in Georgia described in clause 5.1. Registration alone does not authorize payment of all fines found or any future fines.

5. Service Terms

To use services, a user places a Service Order in the application.

Depending on the selected service, the user may choose:

• country/corridor, route, and border context;
• service type (for example insurance, road payment, parking);
• vehicle and route details;
• additional service options, if available.

After all required parameters are selected, the user receives available provider/service options and corresponding prices where applicable.

5.1. Authorization to pay a traffic fine in Georgia

TransitPay helps the user prepare and submit the information needed to pay the selected fine, arrange its payment, and obtain confirmation of the result. TransitPay does not impose fines or determine their amounts.

By placing and paying for an order for a selected traffic fine in Georgia, the user authorizes Transit Pay LLC to arrange payment of that specific fine in the user's interests and at the user's expense, using the payment details and within the amount specified in the order. The user confirms the selected fine, the fine amount, the service fee, and the total payment amount and currency displayed when placing the order.

The TransitPay service fee pays for this assistance. The fine amount itself is not included in the service fee. If the user pays both amounts in a single payment, the portion corresponding to the fine amount is intended to settle that fine on the user's instructions.

The user confirms that the fine concerns them or that they have the necessary authority from the person concerned. The authorization is limited to payment of the selected fine and obtaining confirmation of the result; it does not include appeals, admission of other violations, or payment of other fines. If a specific action requires a separate power of attorney or other evidence of authority, it must be provided separately.

Receipt of payment for an order by TransitPay does not in itself confirm that the fine has been settled. The result of the fine payment is confirmed separately using information from the relevant recipient/operator.

The user may revoke the authorization by contacting us using the details in section 2. The restriction on cancelling an order after processing has begun, stated in section 8, does not limit the right to revoke this authorization. Revocation does not reverse a fine payment that has already been executed. The return of unused funds and settlement for actions actually performed are governed by applicable law.

5.2. Assistance with arranging insurance

TransitPay helps the user prepare and complete an insurance application, submit the necessary information to the insurer, and obtain an issued policy. The application is completed using the information and documents provided by the user.

TransitPay is not an insurer and does not provide insurance coverage in its own name. Insurance is provided by the company named in the policy, under the terms of the relevant insurance contract.

The TransitPay service fee pays for assistance with preparing, completing, and supporting the application process. The cost of insurance itself is not included in the service fee. If the user pays both amounts in a single payment, the portion corresponding to the cost of insurance is intended to pay for the policy on the user's instructions.

Before payment, the user is shown the cost of insurance, the TransitPay service fee, and the total payment amount separately.

6. Payment Terms

Payments are accepted in advance using available cashless methods (such as card payments and digital wallets, depending on availability).

On the payment page, the user enters required payment details. Payment confirmation and processing are performed by the relevant payment service provider.

When paying traffic fines or arranging insurance, the payment components and the purpose of the service fee are set out in clauses 5.1 and 5.2, respectively.

7. Service Delivery Terms

Most services are delivered digitally through TransitPay and/or partner systems. Service completion may include issuance of a document, activation of a permit, or confirmation of payment in the relevant corridor.

If a service is successfully issued/activated according to the selected order parameters, it is considered delivered. Cancellation and refund eligibility depend on service type, provider conditions, and applicable law.

8. Cancellation and Refund Policy

For B2B eSIM partners, specific cancellation and refund terms are set out in section 14.

A special rule applies to eSIMs. If a purchased eSIM has not yet been installed on a device (the profile has not been downloaded), the buyer may request a full refund within 30 days of payment by writing to [email protected] and stating the order number. After the eSIM has been installed, no refund is made, except where expressly required by law or in case of a provider-side technical error. The money is returned to the card used for payment; the crediting time depends on the bank.

Users may cancel a service order only until processing/issuance of that specific service has started.

• If an order is cancelled before processing starts, funds are refunded in full, except for non-refundable payment provider fees (if applicable).
• If a service has already been issued/activated/delivered, refunds are not available except where required by law or in case of provider-side technical error.
• Duplicate or erroneous payments are reviewed and, once confirmed, refunded within 5 (five) business days.
• To request a refund, contact us at [email protected] and provide the order identifier.

Account cancellation does not automatically trigger refunds for already delivered/issued services. TransitPay reserves the right to suspend or terminate accounts in case of suspected fraud, illegal activity, or violation of these Terms and Conditions.

9. Liability

TransitPay does not guarantee uninterrupted platform availability or error-free operation at all times.

To the extent permitted by law, TransitPay’s liability is limited to the value of the disputed transaction/service. TransitPay is not liable for indirect or consequential damages, including loss of income.

10. Privacy

Processing of personal data is described in the Privacy Policy: Privacy Policy

11. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available.

As a user of the Services, you agree not to:

• retrieve platform data systematically to build external databases without written permission;
• trick, defraud, or mislead TransitPay or other users;
• circumvent or interfere with security-related platform features;
• use obtained information to harass, abuse, or harm another person;
• submit false reports of abuse or misconduct;
• use the service in a manner inconsistent with applicable laws or regulations;
• upload malware, viruses, or disruptive code;
• perform unauthorized automated scraping, extraction, or mass messaging;
• impersonate another user or person;
• attempt to bypass access restrictions or security controls;
• reverse engineer or copy platform software beyond lawful permissions;
• collect user credentials or contacts for unsolicited communication.

12. Changes

TransitPay may update these Terms and Conditions from time to time. Updated versions are published on the website and/or application and become effective upon publication.

By continuing to use the platform after updates are published, you agree to the updated terms.

13. Governing Law and Dispute Resolution

These Terms and Conditions and any disputes arising from them are governed by the applicable laws of the relevant jurisdiction. Parties agree to attempt resolution in good faith first, and if unresolved, disputes are subject to the competent courts of that jurisdiction.

14. B2B eSIM Partnership Terms

14.1. Scope and partnership model

This section applies to business partners purchasing eSIMs through TransitPay B2B for resale. The contracting party for B2B eSIM services is Transit Pay LLC, registered in Armenia. For matters expressly covered here, the specific terms in this section take precedence over the general terms of this document. Mandatory consumer rights under applicable law are not limited.

Partners may sell eSIMs under their own brand and set their own retail prices. Orders are placed through the B2B portal or API. TransitPay handles eSIM issuance, partner balance records and technical support for the partner.

14.2. Packages, networks and devices

Countries, operators, network types, data allowances, validity periods and activation conditions are specified for each package in the catalogue. Availability of 4G/LTE and 5G and actual connection quality depend on the package, local coverage and device.

An eSIM-compatible device that is not locked to a specific operator is required. Hotspot data sharing is supported on compatible devices with the appropriate settings. Partners must inform customers of the package conditions and device requirements before purchase.

14.3. Prepaid balance and payments

Partner balances are maintained in US dollars (USD). The minimum card top-up is 10 USD. Funds credited to the balance do not expire. The payment amount and currency are shown before payment. Funds may be reserved while an order is being processed; the final charge for an eSIM is made after successful issuance.

14.4. Invoices

After a successful top-up payment, TransitPay provides an invoice in the partner company's name. The document includes both parties' details, its number and date, a description of the payment, the amount paid and currency. Partners must provide accurate billing details for the invoice.

14.5. Partner and customer support

Partners provide first-line support to their end customers. TransitPay provides partners with installation instructions and answers to frequently asked questions. More complex cases are passed to TransitPay, which handles further communication with the connectivity provider when necessary.

Technical support for partners is available 24 hours a day, 7 days a week, through WhatsApp or by email at [email protected].

14.6. eSIM cancellations and complaints

If the package conditions allow refunds, partners may request cancellation through support before installing the eSIM. The package conditions and current eSIM status are checked. After cancellation is confirmed, the full price the partner paid for that eSIM is returned to their B2B balance. This is not a direct refund to the partner's end customer.

For installation or connection problems, device settings, eSIM status and network connectivity are checked. Complaints and possible refunds for already activated eSIMs are reviewed individually based on the cause of the problem and the investigation results. Provide the order number and a description of the problem when contacting support.

14.7. Refund of an unused balance

Partners may request a refund of their unused available balance if it exceeds 100 USD. The available balance excludes amounts already charged and funds reserved for current orders. Requests must be sent through the support channels in clause 14.5. The remaining balance has no expiry date.

This threshold applies only to refunds of unused partner balances. It does not apply to refunds for cancelled eSIMs under clause 14.6, erroneous or duplicate payments, or refunds required by applicable law.